Last Updated: 2026
At IP Streaming Shop (https://ip-streaming.shop/), customer satisfaction is our top priority. We aim to deliver a high-quality IPTV streaming experience. If you encounter issues with our service, please contact our support team immediately for assistance before requesting a refund.
Refund Eligibility Periods
| Subscription Plan | Refund Window |
|---|---|
| 1-Month Plan | Within 7 days of purchase |
| 3-Month Plan | Within 30 days of purchase |
| 6-Month Plan | Within 30 days of purchase |
| 12-Month Plan | Within 30 days of purchase |
Qualifying Conditions for a Refund
Refund requests may be approved if:
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The service cannot be activated or accessed after multiple troubleshooting attempts
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Major technical problems (e.g., widespread server outage lasting more than 48 hours) occur and cannot be resolved
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The service materially does not function as described in our channel list or features
Non-Refundable Situations
Refunds will NOT be granted if the issue is caused by:
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Slow or unstable internet connection (below recommended speeds)
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Device incompatibility or unsupported hardware
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Incorrect setup, failure to follow configuration guides, or user error
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Temporary buffering, occasional channel downtime, or minor service interruptions
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Change of mind, cancellation of subscription before renewal, or finding a better offer elsewhere
How to Request a Refund
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Contact our support team at +44(791) 662-1668 or via our website contact form
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Provide your account email, subscription details, and a description of the issue
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Allow up to 48 hours for our technical team to attempt resolution
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If unresolved, we will review your refund request
Processing Refunds
Once approved, refunds will be processed through the original payment method used at purchase (credit card, PayPal, cryptocurrency, etc.). Processing time varies by provider:
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Credit/Debit cards: 3–10 business days
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PayPal: 1–5 business days
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Other methods: up to 14 business days
Late or Missing Refunds
If you haven’t received a refund after the stated timeframe, first check your bank account or payment provider. Then contact us at +44(791) 662-1668.
Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon posting on our website.
Contact Information
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Phone / SMS / WhatsApp: +44(791) 662-1668
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Website: https://ip-streaming.shop/
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Support Hours: 24 hours a day, 7 days a week (including holidays)
